FAQ's
(Some Common Questions We Receive From New Customers)
We're here to help
STEP ONE:
Let's Chat
STEP TWO:
Create Your Guestlist
No need to spend hours copying down names by hand. We send you a simple Excel template for your guestlist. Send us the finished list 3 hours before doors open. Worried about changes? Our on-site manager can add and edit your list on the fly, your changes sync across all the iPads in seconds.
STEP THREE:
Game Time
Our trained managers arrive at least 60 minutes before doors open. We help set up and polish your final guestlist, and train staff or volunteers on how to use the simple check in software. Managers maintain flow control and greet guests as they arrive, ensuring stress free check-in with little or no lines at your event.
STEP FOUR:
Post Report
Want to know which guests showed up and when?
Our services provide a post-event report to easily track your guests, so you can plan your next event! Use database programs like Raiser’s Edge? The report easily uploads into Raiser’s Edge, eliminating hours of data entry.
FREE On-Site Manager’s Schedule
HOW DO I SETUP MY GUEST LIST?
Setting up your guest list is as easy as 1-2-3. First, we send you a blank Guest List Excel template. Next, you simply copy and paste your guest names and custom field items in the proper column. Custom fields can be any relevant information you want, some examples are: Table Number, VIP, Company Name, etc. Finally, save your guest list and email it back to us, it’s that simple!
WHEN DO I NEED TO SEND MY LIST?
We ask that you send us your guest list twice. The first time, 24hrs in advance of your event. We know your list is likely to change, but we just want to make sure that all the information is lined up correctly with our systems. The second list is due 3hrs before your event doors open. Remember, your list doesn’t need to be final. We are ready for your guest list changes as soon as our manager arrives on site before the event starts.
HOW DO I MAKE CHANGES TO MY GUEST LIST?
It is a simple tap of a button! A major advantage to using our software is that you are able to add and edit the guest list in real time. If one device adds a guest or changes a table number, the other devices will automatically update the changes, anywhere in the world.
WHAT DO CLIENTS TYPICALLY USE AS CUSTOM FIELDS?
The custom fields are a way to customize your guest list to your specific event. Some of the most common fields used are: table number, table name, affiliation, company, status (VIP, General, etc.), paid/unpaid. You can get creative with these! Use any type of description you want, all are searchable.
WHAT HAPPENS IF WE LOSE INTERNET CONNECTIVITY?
The guest lists are preloaded onto the iPads prior to the event. In the unlikely event that the internet connectivity is lost, you are still able to access the list and even make changes. The iPads will sync each device automatically when the connectivity returns.
Do you operate outside major cities?
Absolutely! Our experienced event managers are ready to travel to your location—whether you’re hosting in a small town, rural venue, or unique destination. We bring the same level of expertise and coordination wherever your event takes place.
HOW DO I SETUP MY GUEST LIST?
Setting up your guest list is as easy as 1-2-3. First, we send you a blank Guest List Excel template. Next, you simply copy and paste your guest names and custom field items in the proper column. Custom fields can be any relevant information you want, some examples are: Table Number, VIP, Company Name, etc. Finally, save your guest list and email it back to us, it’s that simple!
WHEN DO I NEED TO SEND MY LIST?
We ask that you send us your guest list twice. The first time, 24hrs in advance of your event. We know your list is likely to change, but we just want to make sure that all the information is lined up correctly with our systems. The second list is due 3hrs before your event doors open. Remember, your list doesn’t need to be final. We are ready for your guest list changes as soon as our manager arrives on site before the event starts.
HOW DO I MAKE CHANGES TO MY GUEST LIST?
It is a simple tap of a button! A major advantage to using our software is that you are able to add and edit the guest list in real time. If one device adds a guest or changes a table number, the other devices will automatically update the changes, anywhere in the world.
WHAT DO CLIENTS TYPICALLY USE AS CUSTOM FIELDS?
The custom fields are a way to customize your guest list to your specific event. Some of the most common fields used are: table number, table name, affiliation, company, status (VIP, General, etc.), paid/unpaid. You can get creative with these! Use any type of description you want, all are searchable.
WHAT HAPPENS IF WE LOSE INTERNET CONNECTIVITY?
The guest lists are preloaded onto the iPads prior to the event. In the unlikely event that the internet connectivity is lost, you are still able to access the list and even make changes. The iPads will sync each device automatically when the connectivity returns.
Do you operate outside major cities?
Absolutely! Our experienced event managers are ready to travel to your location—whether you're hosting in a small town, rural venue, or unique destination. We bring the same level of expertise and coordination wherever your event takes place.
HOW DO I SETUP MY GUEST LIST?
Setting up your guest list is as easy as 1-2-3. First, we send you a blank Guest List Excel template. Next, you simply copy and paste your guest names and custom field items in the proper column. Custom fields can be any relevant information you want, some examples are: Table Number, VIP, Company Name, etc. Finally, save your guest list and email it back to us, it’s that simple!
WHEN DO I NEED TO SEND MY LIST?
We ask that you send us your guest list twice. The first time, 24hrs in advance of your event. We know your list is likely to change, but we just want to make sure that all the information is lined up correctly with our systems. The second list is due 3hrs before your event doors open. Remember, your list doesn’t need to be final. We are ready for your guest list changes as soon as our manager arrives on site before the event starts.
HOW DO I MAKE CHANGES TO MY GUEST LIST?
It is a simple tap of a button! A major advantage to using our software is that you are able to add and edit the guest list in real time. If one device adds a guest or changes a table number, the other devices will automatically update the changes, anywhere in the world.
WHAT DO CLIENTS TYPICALLY USE AS CUSTOM FIELDS?
The custom fields are a way to customize your guest list to your specific event. Some of the most common fields used are: table number, table name, affiliation, company, status (VIP, General, etc.), paid/unpaid. You can get creative with these! Use any type of description you want, all are searchable.
WHAT HAPPENS IF WE LOSE INTERNET CONNECTIVITY?
The guest lists are preloaded onto the iPads prior to the event. In the unlikely event that the internet connectivity is lost, you are still able to access the list and even make changes. The iPads will sync each device automatically when the connectivity returns.
Do you operate outside major cities?
Absolutely! Our experienced event managers are ready to travel to your location—whether you’re hosting in a small town, rural venue, or unique destination. We bring the same level of expertise and coordination wherever your event takes place.
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